Exchanges & Returns

This Exchanges & Returns Policy applies to purchases made on HelmetsPro.

Countries covered by this policy

This Exchanges & Returns Policy applies to orders delivered to Spain, European Union countries and the supported non-EU European countries listed in our Shipping & Payment Policy. The same return conditions apply to all supported delivery countries.

1. Return period

A return request may be submitted within 30 calendar days after receiving the product. Contact us by email and include the order number.

2. Return conditions

The product must be unused and show no signs of use, scratches, impact or mishandling. It must be returned with the original complete packaging and all accessories, components, manuals, liners, visors and items supplied with the product.

3. Damaged, defective or incorrect products

Inspect the parcel when it is received. If the product is damaged, defective or does not correspond to the order, contact us as soon as possible and provide the order number and supporting photographs where available.

4. Return costs

If the customer returns a product because they changed their mind, selected an incorrect size or no longer want the product, the prepaid return label included in the parcel is used. Returns from Spain are free; for returns from other European Union countries €24.90 is deducted from the refund, and for returns from the supported non-EU European countries €34.90 is deducted. If the product is damaged, defective or does not correspond to the order, TRASTOS & ZARRIOS S.L. pays the return or collection cost. For a damaged, defective or incorrectly supplied product delivered outside the European Union, documented import duties, VAT and customs fees directly related to the returned product are reimbursed by TRASTOS & ZARRIOS S.L. after the claim has been reviewed and accepted. The original delivery cost is not refunded because delivery to the customer is provided free of charge.

5. How to return a product

A return label is included in the parcel. Before sending the product, email info@helmetspro.com and provide the order number and a short description of the return request. Wait for confirmation before using the included return label. Pack the product carefully with all original accessories, components and packaging. For a change-of-mind return, the conditions in section 4 apply. For a damaged, defective or incorrectly supplied product, TRASTOS & ZARRIOS S.L. covers the return cost. Return address: TRASTOS & ZARRIOS S.L., Calle Sobrarbe, 26, Bajo, 50015 Zaragoza, Spain.

6. Exchanges

A size, colour or model exchange may be requested during the 30-day return period, subject to availability and the same return conditions. After the returned product is received and checked, the replacement is dispatched within 3 business days.

7. Refunds

After the returned item is received and inspected, the customer is informed whether the refund is approved. An approved refund is issued to the original payment method within 5 business days after the returned product has been received and inspected.

8. Warranty

All new products are covered by the 3-year legal guarantee of conformity under Spanish Real Decreto Legislativo 1/2007. Any manufacturer’s warranty applies in addition to the legal guarantee and never replaces it.

Right of withdrawal (14 days)

In addition to the 30-day return period, as a consumer you have the right to withdraw from the purchase within 14 calendar days of the day on which you, or a third party indicated by you, receive the goods, without giving any reason. To exercise it, inform us before the period expires by a clear statement, for example by email to info@helmetspro.com. You may use the model form below, but it is not obligatory.

We will reimburse all payments received from you, including the original delivery cost, without undue delay and in any event no later than 14 calendar days from the day we are informed of your decision, using the same means of payment you used. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You must send the goods back no later than 14 calendar days from the day you inform us of your withdrawal. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

To: TRASTOS & ZARRIOS S.L., Calle Sobrarbe, 26, Bajo, 50015 Zaragoza, Spain, info@helmetspro.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Ordered on / received on: ____
Order number: ____
Name of consumer: ____
Address of consumer: ____
Signature of consumer (only if this form is notified on paper): ____
Date: ____

9. Contact

Email: info@helmetspro.com
Phone: +34 976 296 672