Privacy Policy

Last updated: 22 July 2026

HelmetsPro is operated by TRASTOS & ZARRIOS S.L. This Privacy Policy explains how personal information is collected, used, disclosed and protected when customers visit the website, create an account, place an order, request a return or exchange, or contact us.

1. Data controller

TRASTOS & ZARRIOS S.L.
CIF: B50682632
Registro Mercantil de Zaragoza, Tomo 1941, Folio 152, Sección 8.ª, Hoja Z-18630, Inscripción 4.ª
Address: Calle Sobrarbe, 26, Bajo, 50015 Zaragoza, Spain
Phone: +34 976 296 672
Email: info@helmetspro.com
Website: helmetspro.com

2. Personal information we collect

We may collect contact details, billing and shipping details, account information, order and transaction information, payment status and payment method, communications with customer support, and device or usage information. Full card information is processed by the payment service provider. HelmetsPro does not store or have access to full card details.

3. How we use personal information

We use personal information to operate the website and accounts, process orders and payments, arrange delivery and tracking, handle returns and refunds, send transactional messages, answer enquiries, prevent fraud and comply with legal obligations. Marketing communications are sent only where there is a valid legal basis.

4. Legal bases

Information is processed when necessary to perform a contract, comply with a legal obligation, pursue a legitimate interest that does not override customer rights, or where consent has been provided.

5. Disclosure of information

Information may be disclosed to service providers supporting hosting, website maintenance, payment processing, delivery, accounting, customer communications, analytics and advertising where the required consent has been obtained.

6. International transfers

Some providers may process information outside the European Economic Area. Where required, appropriate legal safeguards are used.

7. Data retention

Order, invoice and transaction records are retained for the periods required by tax, accounting and commercial law. Customer service records are retained as needed to handle requests and related claims. Marketing information is retained until consent is withdrawn or the recipient opts out.

8. Security

Technical and organisational measures are used to protect personal information against unauthorised access, loss, alteration or disclosure.

9. Customer rights

Subject to applicable law, customers may request access, correction, deletion, restriction, objection, portability and withdrawal of consent. Requests can be sent to info@helmetspro.com.

10. Marketing preferences

Customers may unsubscribe from promotional emails using the unsubscribe option or by contacting us. Transactional communications about orders, returns, accounts or legal notices may still be sent.

11. Third-party websites

The website may contain links to third-party websites. Their privacy practices are governed by their own policies.

12. Complaints

Customers may contact us with privacy concerns and may lodge a complaint with the Spanish Data Protection Agency (AEPD).

13. Changes to this policy

This Privacy Policy may be updated when the website, services or legal requirements change.